This does feel a little like one of those why does it always happen to me moments. After all the hassles with support on Ozemail and the troubles getting my service back to a decent level, I decided to make the switch to then new Optus DSL Direct Plans. It dawned on me this morning that I order the service 2 weeks ago and apart from an "Order Confirmation" email the day I'd order the service I'd heard nothing. Monday was to be the supposed change over date so I thought it best to do a bit of calling and find out what is happening with my new service.
The first thing that should have started the alarm bells was after calling the number on the confirmation email and waiding through the forty thousand menu prompts I made it to an operator who informed me that the number I'd called couldn't access the DSL Direct system only the one for DSL and I'd have to call another number.
So now onto the second number, where the real fun starts. After a few, identification questions I was placed on hold (no biggy, pretty much expected), Back off hold, confirmed name and address details again (again no biggy, I have a sometimes database unfriendly name and my address could be a number of possibilities, as I discovered with electricity and rates) and back to hold, few minutes pass, back off hold, confirm details again, I add I have a confimation number that may help, back on hold, few minutes pass and finally I get this response.
"Apparently" they've had a big bug with their new billing system and "lost" most of the new DSL orders and "unfortunately" mine is one of them. As a result... no new DSL AND no chance of an eta! Once the problem is rectified I'll be notified and the process will start again...
Looks like I'll be cancelling this one and starting over, the whole reason for the change in the first place was bad service and the service from Optus is worse than iiNet!
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